Last updated: June 2, 2025
1. Introduction
Welcome to BNB Drone Solutions (“we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us via our website, bnbdronesolutions.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information. By using our Site, you agree to the terms described here.
2. Information We Collect
We collect information in the following ways:
- Information You Provide Directly
- Contact Forms: When you fill out our “Contact Us” or “Request a Quote” form, you may provide personal information such as your name, email address, phone number, and project details.
- Newsletter Signup: If you subscribe to our email newsletter, we collect your name and email address.
- Client Portal or Account: If you create an account (e.g., to view project galleries or pay invoices), we collect your username, password (securely hashed), billing address, and payment information.
- Automatically Collected Information
- Log Data: When you visit the Site, our servers automatically record your IP address, browser type, operating system, referring/exit pages, and timestamps.
- Cookies & Similar Technologies: We (and our third-party partners) use cookies, web beacons, and pixels to collect information about your browsing behavior (e.g., pages visited, time spent on pages, and click-throughs). For more details, see Section 4 (Cookies & Tracking Technologies).
- Third-Party Sources
- Analytics Providers: We use Google Analytics (and similar services) to analyze Site traffic and user behavior. These providers may collect information such as your device type, approximate location (based on IP), and browsing patterns.
3. How We Use Your Information
We use the information we collect to:
- Provide and Improve Services
- Respond to your inquiries and fulfill service requests (e.g., quotes, scheduling).
- Process payments and send invoices.
- Share project deliverables (e.g., aerial photos, videos, maps) through our client portal.
- Communications
- Send appointment reminders, status updates, and other transactional messages.
- Distribute marketing emails, newsletters, and promotions (only if you have opted in).
- Respond to feedback, questions, or support requests.
- Analytics & Site Optimization
- Analyze user behavior to improve Site navigation and content.
- Monitor and prevent fraud or abuse (e.g., detecting suspicious login attempts).
- Legal & Safety
- Comply with legal obligations (e.g., record retention, tax reporting).
- Enforce our Terms of Service and other agreements.
4. Cookies & Tracking Technologies
- Cookies: Small text files stored on your device when you visit the Site. We use:
- Essential Cookies: Required for basic Site functions (e.g., logging in, form submissions).
- Performance Cookies: Help us understand how visitors use the Site (e.g., Google Analytics).
- Functionality Cookies: Remember your preferences (e.g., language, login status).
- How to Manage Cookies: You can control or delete cookies via your browser settings (e.g., disabling all cookies or specific ones). Note that disabling essential cookies may limit Site functionality.
5. Third-Party Services & Links
- External Links: Our Site may contain links to third-party websites (e.g., payment processors, social media). Once you click those links and leave our Site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of those third parties.
- Service Providers: We share personal information with vendors who help us operate the Site, process payments, send emails, or perform analytics. All such providers are contractually obligated to use your information solely for the services we request and to keep it secure.
6. Data Security
We take reasonable measures to protect personal information from unauthorized access, alteration, or disclosure. These measures include:
- Encrypting data in transit (HTTPS/TLS).
- Storing sensitive data (e.g., passwords, payment details) using industry-standard encryption or hashing.
- Restricting database access to authorized personnel only.
However, no method of transmission or storage is 100% secure. By using our Site, you acknowledge this risk.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with services you’ve requested.
- Comply with legal, tax, or accounting obligations.
- Resolve disputes or enforce agreements.
If you close your account or ask us to delete your data (where permitted by law), we will remove your personal information unless we need to retain it for legitimate business or legal purposes.
8. Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us (see Section 10) so we can delete that information.
9. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access & Correction: Request a copy of your personal data or correct inaccurate information.
- Data Portability: Request a machine-readable copy of the data you provided to us.
- Deletion (“Right to Be Forgotten”): Request deletion of your personal data where we no longer have a legal basis to process it.
- Restrict or Object to Processing: Object to certain types of processing (e.g., marketing emails).
- Withdraw Consent: If our processing is based on consent, you may withdraw it at any time (without affecting processing prior to withdrawal).
To exercise these rights, please contact us (see Section 10). We may ask you to verify your identity before responding to any request. We will respond within a reasonable timeframe and in accordance with applicable law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time (e.g., to reflect changes in applicable law or new services). If we make material changes, we will post the updated version on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
BNB Drone Solutions
Email: privacy@bnbdronesolutions.com
You can also send mail to the above address with “Privacy Inquiry” in the subject line. We will review and respond to your requests as soon as possible.
Thank you for trusting BNB Drone Solutions. We are committed to protecting your privacy and providing transparent, fair practices for handling your personal information.
